Legal
Distance Sales Agreement
Last updated: 13 October 2026 · This English version is provided for information; in case of any discrepancy, the Turkish version prevails.
1. Parties
This Distance Sales Agreement (the "Agreement") is concluded electronically between the SELLER, whose details are set out below, and the BUYER making a booking through outlandertours.com.tr, in accordance with Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
| Trade name | Outlander Turizm Motorlu Araçlar Sanayi ve Ticaret Anonim Şirketi |
|---|---|
| Address | Ergene Mah. 538 Sk. Ağa Mustafa İşhanı No:51 İç Kapı No:219, Bornova / İzmir |
| Phone | 0532 441 18 11 |
| info@moment.com.tr | |
| MERSIS No. | 0649134714800001 |
The BUYER's full name, address, phone and email details consist of the information entered by the BUYER during booking and are also shown to the BUYER on the payment confirmation page/email.
2. Subject of the Agreement
The subject of this Agreement is to set out the rights and obligations of the parties under Law No. 6502 and the Regulation on Distance Contracts in relation to the sale and performance of the UTV tour service booked electronically by the BUYER through outlandertours.com.tr, whose features and sale price are specified below. The type, duration, number of participants and price of the service are shown in the preliminary information form and order summary presented to the BUYER during booking.
3. Payment method
Payments are collected by credit or debit card through the iyzico payment infrastructure. Card details are neither seen nor stored by the SELLER; all transactions are carried out through iyzico's PCI-DSS compliant, SSL-encrypted systems.
4. Performance of the service
After the booking is confirmed, the service is performed on the date and time selected by the BUYER at the meeting point in Moment Nature Park, Bornova / İzmir. Safety equipment, a guide and vehicle maintenance are provided by the SELLER during the service.
5. Right of withdrawal
For tourism services concluded by distance contract that must be performed on a specific date or within a specific period, the BUYER may exercise the right of withdrawal before performance of the service begins, pursuant to the exceptions provision of the Regulation on Distance Contracts. Cancellation and refund terms are detailed on the separately published Delivery & Return Policy page.
6. Force majeure
If the service cannot be performed due to force majeure beyond the SELLER's control, such as weather conditions, natural disasters or official decisions, the BUYER is offered a refund or rescheduling to a new date.
7. Dispute resolution
For disputes arising from this Agreement, the Provincial/District Consumer Arbitration Committees and Consumer Courts at the BUYER's place of residence are competent, within the monetary limits announced annually by the Ministry of Trade.
8. Entry into force
The BUYER is deemed to have accepted all terms of this Agreement upon completing the booking and confirming payment through outlandertours.com.tr.